Customer Support Representative
Location: On-site or Remote
Role Overview:
Join TechDSF as a Customer Support Representative and be the first line of contact for our clients through email and live chat support. You will be responsible for resolving issues, answering inquiries, and ensuring exceptional service delivery that drives customer satisfaction and loyalty.
Responsibilities:
- Provide timely responses to customer queries via email and live chat.
- Resolve customer concerns efficiently and escalate complex issues to relevant teams as necessary.
- Maintain accurate records of customer interactions and follow-ups in the CRM system.
- Engage proactively with customers to offer solutions, upsell services, and gather feedback.
- Work closely with sales and technical teams to ensure seamless customer service.
- Continuously expand your knowledge of TechDSF’s services and solutions to provide expert assistance.
Requirements:
- Strong communication skills, both written and verbal.
- Proven problem-solving abilities with a customer-first mindset.
- Familiarity with email management tools and live chat platforms.
- Ability to manage multiple customer interactions simultaneously while maintaining quality.
- Previous experience in customer support, sales, or technical assistance is a plus.
Why Join TechDSF?
- Be part of an innovative and supportive team.
- Access growth and development opportunities.
- Work with cutting-edge technology and solutions.
Apply Now:
Help us turn customer challenges into success stories! At TechDSF, your role as a Customer Support Representative will be vital in making a lasting impact on both our clients and the company